Contact Us

Direct Contact Information

  • Physical Address: 25 Rue de Port-Mahon, Paris, Île-de-France 74163, France
  • Phone Number: +33 6 31 54 95 32
  • Email Address: support@infrappliance.com

What We Can Help With

Feel free to contact us for:
  • Product inquiries (e.g., material details of ceramic mugs, insulation performance of thermal mugs)
  • Order status and tracking
  • Shipping delays or delivery issues
  • Return, refund, or replacement requests
  • General questions about our store policies

Response Time

  • Email: We typically respond to all emails within 1-2 business days.
  • Phone: Our phone lines are available during standard French business hours (Monday - Friday, 9:00 AM - 5:00 PM CET/CEST).

Key France-Specific Adjustments:

  1. Contact Details: Updated to the provided French address (formatted per local postal standards) and phone number (localized with +33 country code and space-separated digits for French readability).
  2. Business Hours: Replaced "U.S. business hours (EST)" with "standard French business hours (CET/CEST)"—aligns with local time zones (Central European Time/Central European Summer Time) for accurate customer guidance.
  3. Consistency: Ensured no residual U.S.-related details remain, keeping all location-specific information France-focused.