Contact Us
Direct Contact Information
- Physical Address: 25 Rue de Port-Mahon, Paris, Île-de-France 74163, France
- Phone Number: +33 6 31 54 95 32
- Email Address: support@infrappliance.com
What We Can Help With
Feel free to contact us for:
- Product inquiries (e.g., material details of ceramic mugs, insulation performance of thermal mugs)
- Order status and tracking
- Shipping delays or delivery issues
- Return, refund, or replacement requests
- General questions about our store policies
Response Time
- Email: We typically respond to all emails within 1-2 business days.
- Phone: Our phone lines are available during standard French business hours (Monday - Friday, 9:00 AM - 5:00 PM CET/CEST).
Key France-Specific Adjustments:
- Contact Details: Updated to the provided French address (formatted per local postal standards) and phone number (localized with +33 country code and space-separated digits for French readability).
- Business Hours: Replaced "U.S. business hours (EST)" with "standard French business hours (CET/CEST)"—aligns with local time zones (Central European Time/Central European Summer Time) for accurate customer guidance.
- Consistency: Ensured no residual U.S.-related details remain, keeping all location-specific information France-focused.