Privacy policy

Contact Information

For any privacy-related questions, requests to access/update your information, or concerns, contact us via:
  • Physical Address: 25 Rue de Port-Mahon, Paris, Île-de-France 74163, France
  • Phone Number: +33 6 31 54 95 32
  • Email Address: support@infrappliance.com

Personal Information We Collect

We only collect necessary personal information to serve you, including:
  • Order & Shipping Details: Your name, shipping address, phone number, and email address (to process orders and deliver ceramic/thermal mugs).
  • Payment Information: Credit card, debit card, or PayPal details (used solely for payment processing; we do not store full payment information—this is handled by trusted third-party payment processors).
  • Account Information (if applicable): Username, encrypted password, and purchase history (to simplify future orders and track past purchases).
  • Basic Usage Data: Device type, browser, and pages visited on our store (to improve site functionality and fix issues).

How We Use Your Information

Your personal information is used for clear, specific purposes:
  • Process and deliver your orders, and send order confirmations, shipping updates, or delivery notifications.
  • Communicate with you—respond to your questions about products, returns, or order issues.
  • Securely process payments and prevent fraudulent transactions.
  • Improve our store and products (e.g., using purchase data to refine ceramic/thermal mug offerings, or usage data to enhance site navigation).
  • Comply with legal obligations (e.g., retaining order records for tax purposes, adhering to French data protection regulations).

How We Protect Your Information

We take strict measures to safeguard your personal information:
  • Encrypt sensitive data (like passwords and payment details) to prevent unauthorized access.
  • Only share information with trusted third parties that assist our operations (French shipping carriers, payment processors)—these parties are bound to protect your data and cannot use it for other purposes.
  • Never sell your personal information to advertisers, data brokers, or other third parties.
  • Retain your information only as long as necessary (e.g., order records for legal/tax compliance; account data until you request deletion, in line with French data retention requirements).

Your Rights Over Your Information

In compliance with French and EU data protection laws (e.g., GDPR), you have the right to control your personal information, including:
  • Access: Request a copy of the information we hold about you.
  • Update: Ask to correct any inaccurate details (e.g., outdated shipping address).
  • Delete: Request removal of your personal information (note: we may retain some records for legal compliance).
  • Opt Out: Stop receiving non-essential communications (e.g., promotional emails about new ceramic mugs—we will still send critical updates like order confirmations).
  • Data Portability: Request a copy of your data in a structured, machine-readable format (where applicable).
  • Restriction of Processing: Ask us to limit how we use your information in specific circumstances.
To exercise these rights, reach out via the contact details above. We will respond to your request within the timeframe required by French/EU law.

Third-Party Links

Our store may include links to third-party websites (e.g., product review platforms). This Privacy Policy does not apply to these sites—we advise you to review their privacy policies before using them.

Changes to This Policy

We may update this Privacy Policy occasionally (e.g., to reflect operational changes or comply with new French/EU data protection regulations). The updated policy will be posted on our store with a revised effective date, and take effect immediately upon posting. Continuing to use our store after updates means you accept the revised terms.

Key France/EU Compliance Adjustments:

  1. Contact Details: Updated to the provided French address (formatted to local postal standards) and phone number (localized with +33 country code for French accessibility).
  2. Legal Alignment: Explicitly referenced compliance with "French and EU data protection laws (e.g., GDPR)"—mandatory for operating in France, as GDPR governs personal data processing across the EU.
  3. Enhanced Rights: Added "Data Portability" and "Restriction of Processing"—core GDPR rights that must be disclosed to users in France.
  4. Retention & Third Parties: Clarified alignment with "French data retention requirements" and specified "French shipping carriers" to ensure local relevance and compliance.
  5. Consistency: Ensured all location-specific references (address, carriers, legal frameworks) are fully France-aligned, with no residual U.S. details.