Shipping policy

Contact Information

For shipping-related questions (including order tracking, delivery delays, or address changes), contact us via:
  • Physical Address: 25 Rue de Port-Mahon, Paris, Île-de-France 74163, France
  • Phone Number: +33 6 31 54 95 32
  • Email Address: support@infrappliance.com

Shipping Coverage

We currently offer shipping only within France. We do not provide international shipping services at this time.

Order Processing Time

All orders are processed within 1-3 business days after payment confirmation. Processing time does not include weekends or French public holidays (e.g., Jour de l'An, Pâques, Fête Nationale). You will receive an order confirmation email once your payment is approved, and a separate shipping confirmation email with a tracking number once your package is dispatched.

Shipping Methods and Delivery Timeframes

We partner with standard French shipping carriers (e.g., La Poste, Colissimo) to deliver your orders. Delivery timeframes vary by your location and are as follows:
  • Île-de-France Region: 1-2 business days after dispatch
  • Major Cities (e.g., Lyon, Marseille, Toulouse, Bordeaux): 2-3 business days after dispatch
  • Regional Areas: 3-5 business days after dispatch
  • Remote Areas (e.g., Corsica, mountainous regions): 4-6 business days after dispatch
Note: These are estimated delivery times only. We do not guarantee exact delivery dates, as delays may occur due to carrier issues, weather conditions, or high-order volumes.

Shipping Fees

Shipping fees are calculated at checkout based on your shipping address and the total weight of your order. The exact shipping cost will be displayed before you complete your payment. We may offer free standard shipping for orders that meet a minimum purchase amount (promotions will be announced on our store homepage).

Address Requirements

You must provide a complete and accurate shipping address (including street number, apartment/unit number, city, region, and postal code) during checkout. We are not responsible for lost, delayed, or misdelivered packages caused by incorrect or incomplete address information provided by you. Address changes cannot be made after an order has been dispatched.

Delivery Issues

  • Lost or Missing Packages: If your package is marked as delivered by the carrier but you have not received it, contact us within 5 business days of the delivery date. We will assist you in filing a claim with the carrier.
  • Damaged Packages: Inspect your package upon delivery. If the package or products are damaged, take photos of the damage and contact us within 3 business days of receipt. We will arrange for a replacement or refund after verifying the damage.
  • Delayed Deliveries: If your package exceeds the estimated delivery timeframe, contact us with your order number. We will trace the package with the carrier and provide you with an update.

Exceptions

We are not liable for shipping delays caused by circumstances beyond our control, including but not limited to natural disasters, carrier labor strikes, customs holdups (if applicable), or public health emergencies.

Key France-Specific Adjustments:

  1. Contact Details: Updated to the provided French address and phone number (formatted with French country code +33 and space-separated digits for local readability)
  2. Shipping Scope: Changed from "United States" to "France" (aligns with market focus)
  3. Holidays: Replaced "U.S. federal holidays" with "French public holidays" (with examples for clarity)
  4. Delivery Zones: Adapted to French geographic regions (Île-de-France, major cities, regional/remote areas) instead of U.S. coasts/midwest
  5. Carriers: Mentioned common French shipping providers (La Poste, Colissimo) for local relevance
  6. Address Format: Adjusted required fields to match French postal standards (region + postal code instead of state + ZIP)