Terms of service

1. General Information

The Store infrappliance is operated by Sam Santos. For any inquiries related to these Terms, Products, or your orders, you may contact us using the following details:
  • Physical Address: 25 Rue de Port-Mahon, Paris, Île-de-France 74163, France
  • Phone Number: +33 6 31 54 95 32
  • Email Address: support@infrappliance.com

2. Order Placement and Acceptance

When you place an order through the Store, you are making a binding offer to purchase the Products specified in your order.We reserve the right to accept or reject your order at our sole discretion. This may occur if Products are out of stock, there is an error in Product pricing or description, or we are unable to verify your payment information.You will receive a confirmation email once your order is accepted and processed. This email will include details of your order, including order number, Products purchased, and total amount paid.

3. Payment Terms

All payments for Products must be made at the time of order placement through the accepted payment methods listed on the Store.You agree to provide accurate and valid payment information. We are not responsible for any delays or failed orders due to incorrect payment details.Prices for Products are displayed in euros (€) and do not include applicable taxes (TVA) or shipping fees, which will be added to your total order amount at checkout.

4. Shipping

Shipping of Products will be conducted to addresses within France. Shipping times and costs are specified during the checkout process and are subject to change based on your location and order volume.We will make reasonable efforts to ship your order within the estimated timeframe, but we do not guarantee delivery dates. Delays may occur due to factors beyond our control, such as weather, carrier issues, or customs delays (for any applicable international shipments).

5. Returns and Refunds

If you are not satisfied with your purchase, you may initiate a return within 30 days of receiving the Products. Products must be unused, in their original packaging, and in the same condition as when you received them.To request a return, please contact us at the provided email address with your order number and reason for return. We will provide you with return instructions and a return address.Once we receive and inspect the returned Products, we will process your refund to the original payment method. Refunds may take several business days to reflect in your account, depending on your financial institution.Customized Products are non-returnable and non-refundable unless they are defective.

6. Product Quality and Liability

We strive to ensure that all Products meet the stated quality standards. Ceramic mugs and thermal mugs are designed for regular use, but we are not liable for any damage caused by improper use, mishandling, or normal wear and tear.In the event that you receive a defective or damaged Product, please contact us within 7 days of delivery. We will either replace the defective Product or issue a refund, at our discretion, upon verification of the defect.Our liability for any claims arising from the purchase or use of Products is limited to the total amount paid for the specific Products in question. We shall not be liable for any indirect, incidental, or consequential damages.

7. User Responsibilities

You agree to use the Store and purchase Products for legitimate, personal, or business purposes only. You shall not use the Store for any illegal or unauthorized activities.You are responsible for providing accurate and up-to-date contact and shipping information. We are not liable for any lost or misdelivered orders due to incorrect address details provided by you.

8. Changes to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on the Store, and the updated Terms will take effect immediately upon posting.Your continued use of the Store or purchase of Products after the posting of revised Terms constitutes your acceptance of the changes.

9. Termination

We may terminate or suspend your access to the Store or your ability to place orders at any time, without prior notice, if you violate these Terms.Upon termination, all rights and obligations under these Terms will cease, except for provisions that by their nature should survive termination, including but not limited to payment terms, liability limitations, and return policies.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law principles.

Key Adjustments for French Market Compliance:

  1. Contact Information: Updated to the provided French address (25 Rue de Port-Mahon, Paris Île-de-France 74163) and French phone number (+33 6 31 54 95 32)
  2. Currency & Taxes: Changed "US dollars" to "euros (€)" and "applicable taxes" to "applicable taxes (TVA)" (French Value Added Tax, mandatory for EU/France transactions)
  3. Shipping Scope: Updated from "within the US" to "within France" (aligns with market focus)
  4. Governing Law: Replaced "State of Pennsylvania, US" with "France" (required for legal compliance in French jurisdiction)
  5. Formatting: Maintained original structure for consistency while ensuring all location-specific details are France-aligned